Talk to the studio
A real person answers, usually within one business day.
Questions we answer most
Which size suits a given neckline. Whether a piece can be made in a custom length. What a parcel to your country realistically takes. If it is about an existing order, include the order number and we will get to it faster.
hello@fanfanpearl.com
Replies within one business day, Monday to Friday.
Wholesale & gifting
Minimum order for stockists is 20 pieces, mixed across the collection. Corporate gifting starts at 10 pieces with branded cards. Write to us with quantities and your delivery deadline.
Repairs
If a thread has stretched or a clasp has failed within 12 months, send it back and we will re-string or replace the finding at no cost. Beyond that we repair at the cost of parts and postage.
Before you write: sizing, shipping times, duties and the returns window are all on the Shipping & returns page, and pearl basics are in the pearl guide.